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Home » Returns Policy

RETURNS POLICY

CretanKnives supporting E-Commerce provides you with the opportunity, through the completeness of the descriptions of which are posted on its pages, to enjoy the privilege of direct contact with the products available from your computer screen quickly and easily.

In order to highlight the benefits of using the Internet in our daily purchases, we set out the terms and conditions for returning defective or non-defective products below.

A. Returns of Products due to Delivery Error.

In all cases where a product other than the sold, in kind or quantity or missing property previously delivered in written agreement with the COMPANY, the customer returns the products for inspection and error detection. In this case, the cost of returning the products to the company as well as the costs of forwarding to the customer shall be borne by the COMPANY provided that the method of return proposed by the company is obtained.

B. Returns of defective products.

If it is found that the article has a manufacturing defect, if confirmed by the COMPANY which provides the guarantee of effective functioning, the following shall apply:

  • The warranty is provided for a period of two years from the date of purchase of the product. After this period, the products can be repaired or replaced with an additional cost upon new agreement with the customer.
  • Return of the product to be replaced should be accompanied by all the documents that came with the product (eg ID, retail receipt, etc.) and complete packaging. If it is a defect found after delivery and the packaging does not exist or if the packaging of the product was received by the distributors at the time of delivery the product does not require packaging.
  • The return of the products will be done either by the personnel and means of transport of the COMPANY or by courier. In cases of return by courier, the customer is responsible for the shipping cost to the COMPANY and the COMPANY is responsible for the shipping cost of the replaced or repaired product.
  • After the return of the products the defect reported by the customer is checked and then contacted to inform him / her about the results of the inspection.
  • If the defect is found, the product is repaired or replaced, otherwise the transaction can be canceled if the product cannot be repaired within a reasonable time and no other product of equivalent or better features or equivalent value can be found by the COMPANY for replacement. In case of cancellation of the transaction, the return of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in case of credit card debit the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will subsequently take any action provided by the contract concluded with the client without the relevant responsibility of the COMPANY anymore. Upon receipt of this information, the COMPANY bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by the COMPANY store. In the event of a bank transfer payment, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
  • In the event that the products are returned damaged or defective, the COMPANY has the right to seek compensation from the customer, the amount of which will be determined by the status of the products as well as to make a full or partial settlement of its claim unilaterally and without any further price vis-à-vis the customer.

C. Returns of products considered to be dead on arrival(DOA):

Returns of products that are considered dead on arrival (DOA) will be accepted within two years of their purchase. At the same time, the product should not be damaged and must have all the original documents that came with the product (eg ID, Retail receipt, etc.) and complete packaging. In these cases the following apply:

  • The product is received and checked for any defect reported by CUSTOMER.
  • Provided that these have been previously received and tested by the COMPANY, the item will be replaced with a similar new one, or in case of unavailability of another new product of similar quality and price, otherwise the customer will not be replaced. refund of original purchase money to customer. The refund is done in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in case of credit card debit the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the Bank will subsequently take any action provided for under the contract concluded with the client without the relevant responsibility of the COMPANY anymore. Upon receipt of this information, the COMPANY bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by the COMPANY store. In the event of a bank transfer payment, a reverse bank transfer will be made from the accounts of the COMPANY to the customer.
  • Shipping costs for both the return of the products to the COMPANY and the return to the CLIENT of the replaced product shall be borne by the COMPANY.
  • In the event that the products are returned damaged or defective the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the status of the products and to make a full or partial settlement of its claim in full or in part without compensation. the customer’s.

D. Return of non-defective products – Right of undue withdrawal by the customer.

THE CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days from the delivery of the product, even when there are several products in the same order as the delivery and the last one, when there is an obligation to deliver the product at regular intervals from delivery. of the first. Withdrawal is subject to the following conditions:

Where there is a right of withdrawal, the conditions, time limit and procedures for exercising the right in accordance with Article 3g (1), and the model of the withdrawal form set out in Section B of the Annex which is an integral part of this Act;
(i) where applicable, that the consumer will be charged the cost of returning the goods in the event of withdrawal and, for distance contracts, if the goods by their nature cannot normally be returned by post, their cost of returning;
(j) where the consumer exercises his right of withdrawal after having made use of the option provided for in Article 3c (3) or Article 3d (8), that the consumer undertakes to pay the reasonable cost to the supplier in accordance with Article 3i (3);
(k) where no right of withdrawal is granted in accordance with Article 3l, information.

  • This withdrawal is unreasonable and free of charge and if the item has already been delivered the customer must return the product exactly in the condition it received it, with all its accessories, the forms accompanying it and its packaging in excellent condition. In this case, the buyer is solely responsible for the shipping cost of the item and the shipping cost for the item.
  • The withdrawal declaration is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the withdrawal statement as soon as it has been received.
  • Following the statement of withdrawal, the COMPANY is obliged to pay the price received within 14 days of receipt of the products.
  • Shipping costs are not refundable if the customer had chosen a delivery method other than the cheaper standard delivery method provided by the COMPANY.
  • The refund will be refunded to the customer using the same means as the original payment. Specifically in the case of credit card debit as follows: in the event that until the withdrawal and refund of the item has been paid to the COMPANY, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed with each act provided for under the contract concluded with the client. Upon receipt of this information, the company bears no responsibility for the timing and manner of execution of the reversal, which is governed by the aforementioned contract. In the case of a cash payment, if the customer had opted for the “pick up from the store” option, it would be refunded to him by the store in which he received the product. In the event of a wire transfer payment the refund will also be made by wire transfer to the client’s own account.
  • The customer is liable to indemnify the company if it has used other than what is necessary to ascertain the nature, characteristics and operation of the goods in the space until the declaration of withdrawal. The nature, characteristics and functioning of the goods should be ascertained on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company, however, without opening the product packaging and putting it in place. in good working order. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. If the product is opened or put into service, its value is automatically reduced as the product is classified as used and the customer is obliged to compensate the company for the decrease in the value of the product. The decrease in value from the opening of the packaging and consequently the classification of the product as used is considered on a case-by-case basis and is determined by the company and is usually in the range of 20% -30%. The COMPANY has the right to agree with the client its compensation even with mutual compensation.
  • In the event that the products are returned damaged or defective the COMPANY has the right to claim compensation from the customer, the amount of which will be determined by the status of the products and to make a full or partial settlement of its claim in full or in part without compensation. the customer’s.

Safe Products – Warranty Terms:

The products available from the COMPANY are durable products that carry every necessary certification of safe operation. The products are accompanied by written instructions for use (other than simple to use products) and a written guarantee of a good working life in Greek. The guarantee form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local scope, and the rights granted by applicable law. The home warranty is valid according to the manufacturer from the date of purchase and allows the problem to be repaired free of charge, provided the following conditions are met:

  • Have a dealership guarantee and proof of purchase of home appliances.
  • Do not alter the fixed components of the home appliances (Serial number -SerialNo.)
  • Do not exclude damage based on the manufacturer’s warranty form.

For more information we are always available either by phone at +30 28210 98827.